We happily offer a 7-day money-back guarantee (7 calendar days) on our membership plans with no questions asked. This refund policy applies to first-time users who sign up for our services. You can request a refund within 7 calendar days of signing up for a new membership subscription. We do not provide refunds or credits for any partial membership periods. We do not provide refunds or credits for unused membership or unused content.
However, please note that multiple refunds will not be offered if the member signs up more than once or requests a refund due to a membership upgrade. We strictly enforce a limit of 1 refund per person.
The only fee that is not refundable is the simulator cost. However, you can still use your simulator until its expiry date (3 months after the starting date), even though you canceled with us and are no longer part of our community. It is yours; you paid for it!